A Named Nurse will meet with residents and their family to formulate an individual plan of care to meet their needs and wishes. Residents and families will be invited to regular review meetings to ensure we continue to provide the best possible care.                                                                                                    

Every resident has a Keyworker acting as a focal point for the resident and their family. Their role is to ensure that the resident's personal requirements are not overlooked in the busy day to day envoirnment.

Residents are encouraged to take an active role in the running of the Home. Many participate in Resident meetings and sit on interview panels to help in the selection of new staff.



All food is freshly cooked on site every day. The menus are changed regularly and as well as the choices available on the menu, the cook can provide other food as requested.

The kitchen will cater for special diets as needed and care staff will liaise with Dieticians and the SALT team from the local hospitals when necessary.


Medical                                                                                                                                     Sollershott surgery GPs visit us regularily and residents can register with them.  If you are a Letchworth resident you will be able to retain you current GP if you wish.


Physiotherapy/ Occupational Therapy                                                                         This is by referral from the GP to the relevant NHS department or can be booked privately. The Home can help organize this if necessary.


Hairdresser                                                                                                                                 Our hairdresser visits weekly and by separate appointment as requested.


Spiritual Needs                                                                                                                           Father Paul from St. Michael’s Church visits regularily and brings communion. Visits from other denominations or religions can be arranged. Please discuss with the staff who will be happy to help.


Chiropody                                                                                                                                    The chiropodist visits every six weeks and by separate appointment if needed


Optician                                                                                                                                       The optician provides regular eye tests and supplies, fits and repairs glasses



One of our local dentists from Purleys dental practice visit to provide dental care.


Alternative Therapies

Arrangements can be made for any residents wishing to receive an alternative therapy.